T&Cs, Privacy Policy & Others

Terms and Conditions of Using GTHGo Platform

Last Updated: 22/4/2025

• Our platform serves as an intermediary, connecting independent drivers with passengers.
• Drivers are independent contractors, not employees or agents of the platform.
• The platform does not directly provide transport services.
• Drivers are responsible for maintaining proper insurance and service quality.
• Users agree to abide by all outlined terms by using the platform.
• The platform disclaims liability for driver/passenger behavior.
• Payments are processed through the platform’s integrated payment system.
• The platform may suspend users who violate these terms.
• Disputes will be governed by the applicable local laws.
• We may update our terms from time to time with proper notification.

Privacy Policy

Last Updated: 22/4/2025

1. Information We Collect

• User Information: We collect name, contact information, email, and account preferences when you register or interact with our platform.
• Driver Information: Drivers are required to provide identification, vehicle details, and bank/payment account information.
• Location Data: We collect real-time geographic location data from drivers and passengers for transport booking, trip tracking, and navigation purposes. This may come from GPS, mobile signals, or browser-based geolocation.
• Usage Data: We log platform activity such as pages visited, click behavior, IP address, browser type, and referral sources.
• Device Information: We may collect technical data from your device, such as device type, operating system, and screen resolution.

2. How We Use Information

• Service Delivery: To provide transport booking services and real-time location tracking between users.
• Communication: To notify users about booking updates, platform announcements, and support-related matters.
• Platform Improvement: To analyze user behavior and enhance our user interface, features, and reliability.
• Location-Based Services:
  • Facilitate accurate pickups and drop-offs.
  • Match passengers and drivers efficiently.
  • Support safety and route optimization features.

3. Sharing and Disclosure

• Ride Coordination: We share necessary booking details between drivers and passengers (e.g., name, phone, pickup address).
• Legal Compliance: We may share data with regulators, law enforcement, or legal authorities if required.
• Third-Party Services: Payment processors, analytics providers, and cloud storage services may receive relevant data under strict confidentiality terms.

4. Data Security

• We use industry-standard encryption, secure data storage, and access controls to protect your information.
• Our team follows best practices to prevent unauthorized access, misuse, or alteration of personal data.

5. User Control and Choices

• You may update your personal information through your account settings.
• You can opt out of receiving promotional messages but will still receive essential booking or account notifications.
• Location Permissions: You can manage location sharing through your device or browser settings. Disabling location access may limit your ability to use our transport features.

6. Cookies and Similar Technologies

Our platform uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver personalized content and services.

• What Are Cookies: Cookies are small data files stored on your device when you visit a website. They help us remember your preferences and understand user behavior.
• Types of Cookies We Use:
  • Essential Cookies: Necessary for basic site functionality, such as secure login or form submission.
  • Analytical Cookies: Help us understand how users interact with our platform (e.g., Google Analytics).
  • Functional Cookies: Allow us to remember choices you make, such as language or region preferences.
  • Marketing Cookies: May be used to deliver personalized ads or track ad performance if applicable.
• Your Choices: You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
• Third-Party Cookies: We may use third-party services that set their own cookies to provide features such as embedded maps or external logins.

By continuing to use our platform, you consent to our use of cookies as described above.

7. Policy Updates

We may update this Privacy Policy periodically. Users will be notified of significant changes through the platform or via email.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: support@gthgo.com.

EWallet Credit & Top Up

Last Updated: 22/4/2025

1. EWallet Overview

• Top-up via approved payment gateways.
• Use Credit to pay for fare (passenger) or task-related charges (driver).
• Eligible driver claims can be credited and withdrawn.

2. Top-Up Terms

• Top-ups are non-transferable and final.
• Minimum/maximum limits may apply and are subject to fraud checks.

3. Credit Usage

• Passengers use Credit for fare payment.
• Drivers use Credit for task charges, bids, and commissions.

4. Claims & Withdrawals

• Claims credited to EWallet can be withdrawn to a registered bank account.
• Withdrawals require verification and may incur admin fees.

5. Refund Policy

• Unused Credit under 6 months may be refunded, pending verification.
• Service charges may apply. Refunds go to original method or verified bank.

6. Account Suspension

• We may freeze or forfeit credits if fraud or violations are detected.

7. No Interest

• Credit is not interest-bearing or covered under financial deposit insurance.

8. Modifications

• Terms may change and users will be notified appropriately.

9. Support

For issues or refund requests, contact us at: support@gthgo.com

Contact Us

If you have any questions, concerns, or feedback about our policies, feel free to contact us via:

• Email: support@gthgo.com