T&Cs, Privacy Policy & Others

Global Transportation Network Sdn Bhd (GTN) – Terms & Conditions of Engagement | Using GTHGo Corporate Transport Platform

Last Updated: 20/8/2025

Introduction & Nature of Services. Global Transportation Network Sdn Bhd (“GTN”) is a transport coordination and booking platform focused on corporate, business, and private client transport services. GTN does not provide public taxi or e-hailing services to the general public. All transport services arranged through GTN are conducted for corporate clients, organisations, registered business partners, and private individual clients under specific service agreements and confirmed bookings.

1. Definitions

• “GTN” means Global Transportation Network Sdn Bhd (Company No. [insert]).
• “Driver” means an individual or company registering to provide transport services via GTN.
• “Corporate Client” means any company, hotel, business, or organisation engaging GTN for staff or guest transport.
• “Private Individual Client” means a private person engaging GTN for personal/family use under a booking.
• “Client” means collectively Corporate Clients and Private Individual Clients.
• “Passenger” means any person transported under a Client’s booking.
• “Operator (Singapore Operator)” means a Singapore-licensed limousine/charter operator or cross-border taxi licensed by LTA.
• “Services” means GTN’s coordination, booking management, and facilitation of transport services, including cross-border arrangements.
• “Booking” means a transport assignment confirmed through GTN’s platform or in writing.
• “Force Majeure” means events beyond reasonable control (e.g., traffic incidents, border delays, immigration inspections, strikes, extreme weather, system outages).

2. Scope of GTN’s Role

• GTN operates as a transport coordinator and booking platform. GTN does not own or operate vehicles; all transport is performed by independent Drivers or licensed Operators.
• GTN may facilitate cross-border transport via licensed Operators in Malaysia and Singapore. For Singapore-origin trips, GTN may act as administrator/coordinator, including booking oversight and optional payment facilitation to Operators/taxis.
• GTN acts as a single point of contact for bookings, monitoring pick-ups, and payment coordination. GTN may charge a coordination/administration fee and request an advance deposit to settle with Operators.
• GTN is not a common carrier and does not guarantee any outcome, timing, or border clearance. Immigration/customs decisions are outside GTN’s control.
• GTN may decline, suspend, or cancel a Booking where legality, safety, or compliance is in doubt.

3. Driver Engagement Terms

3.1 Driver Obligations

• Hold valid driving licence, road tax, and motor insurance; ensure vehicle is roadworthy (JPJ/PUSPAKOM compliance).
• Comply with all traffic laws, border/immigration rules, and checkpoint procedures in Malaysia and Singapore.
• No solicitation or public-hire activity; no alcohol/drug impairment; professional conduct with Passengers.

3.2 Insurance & Liability

• Drivers must maintain motor insurance that covers Passengers for the assigned use. Where trips could be construed as hire-and-reward, Drivers are responsible to ensure appropriate cover (e.g., endorsements/H&R where applicable).
• GTN may maintain supplementary group accident insurance for Passengers; such cover is secondary and does not replace the Driver’s obligations.
• The Driver indemnifies GTN against claims, fines, penalties, or losses arising from the Driver’s negligence, misconduct, insurance gaps, or legal breaches.

3.3 Independent Contractor

• Drivers are independent contractors, not employees. No entitlement to employee benefits.

3.4 Payments

• Fares/fees may be collected by or through GTN. GTN deducts a service/administration fee before remitting the balance to the Driver.
• For cross-border services, GTN may require a deposit from the Client and may hold funds to settle with Operators/Drivers.

3.5 Suspension/Termination

• GTN may suspend or remove a Driver for breaches, misconduct, safety issues, or legal non-compliance.

4. Client Engagement Terms (Corporate & Private)

4.1 Service Coverage

• Transport for staff, guests, and business associates (Corporate Clients) and for personal/family use (Private Individual Clients) under confirmed Bookings.
• Malaysia → Singapore: trips may be completed by Malaysia-registered vehicles where legal and compliant; Passengers must typically board in Malaysia.
• Singapore → Malaysia: inbound transport is arranged with licensed Singapore Operators or cross-border taxis. Cross-border taxis generally drop at Larkin Sentral (JB) and may pick up for return only from Larkin (subject to LTA rules).
• Client acknowledges GTN does not operate vehicles directly.

4.2 Insurance & Liability

• Primary coverage is provided by the Driver’s/Operator’s motor insurance. Client acknowledges this may vary by assignment and jurisdiction.
• GTN may maintain group passenger accident insurance as supplementary protection. Client is encouraged to hold corporate travel accident cover for frequent travellers.
• GTN is not liable for delays, missed connections, immigration/customs issues, inspections, or Force Majeure events.

4.3 Booking, Pricing, Deposits & Payment

• Client agrees to pay service charges shown at confirmation. Prices may exclude variable costs such as tolls, VEP/Autopass/ERP, parking, airport/ground transport fees, fuel surcharges, and waiting time.
• For Singapore-side arrangements where GTN coordinates with Operators/taxis, GTN may charge a minimum administrative fee (flat or percentage) and require an upfront deposit to facilitate timely settlement.
• Currency & FX: cross-border components may be billed in SGD or converted to MYR at displayed or monthly settlement rates.

4.4 Cancellations, No-Shows & Waiting Time

• Unless stated otherwise in the Booking, free cancellation up to [e.g., 24 hours] before pick-up; thereafter fees may apply up to 100%.
• No-show (Passenger not present within [e.g., 30] minutes of pick-up time) may be charged as completed.
• Waiting time beyond [e.g., 15] minutes may be chargeable in blocks (e.g., per 15 minutes).

4.5 Client & Passenger Responsibilities

• Provide accurate booking details and ensure Passengers comply with immigration, visa, customs, and security requirements.
• Seatbelts must be worn; child seats must be requested in advance and may incur fees.
• No hazardous/dangerous goods; Drivers may refuse carriage for safety, legal, or capacity reasons (including intoxication/abuse).
• Services are for internal/corporate or private purposes only and may not be resold as public transport.

4.6 Suspension/Termination

• GTN may suspend or cancel Services for misuse, non-payment, safety concerns, or breach of these terms.

5. General Terms (Applicable to All Users)

5.1 Acceptance of Terms

• By registering or booking on GTN’s platform, Drivers and Clients agree to these T&Cs via clickwrap (checkbox), which constitutes legally binding consent. GTN maintains acceptance logs (timestamp, user ID/email/IP).

5.2 Electronic Communications & Records

• Users consent to receive electronic contracts, notices, and disclosures. Electronic records/signatures are valid to the fullest extent permitted by applicable law.

5.3 Privacy

• Personal data is processed in accordance with GTN’s Privacy Policy (incorporated by reference). Client warrants that it has obtained necessary consents to share Passenger details for the purpose of the Services.

5.4 Updates to Terms

• GTN may amend these T&Cs from time to time. Continued use after notice or posting of changes constitutes acceptance of the revised terms.

5.5 Liability Disclaimer

• GTN acts as coordinator/administrator. To the maximum extent permitted by law, GTN is not liable for accidents, damages, losses, or regulatory penalties beyond its control. GTN’s total aggregate liability in connection with the Services shall be limited to the total fees paid to GTN for the affected Booking.

5.6 Governing Law & Dispute Resolution

• These T&Cs are governed by the laws of Malaysia. Parties shall first attempt amicable resolution; failing which, disputes may be referred to arbitration in Kuala Lumpur under mutually agreed rules.

5.7 Miscellaneous

• Severability: If any provision is invalid, the remainder remains in effect.
• No Waiver: Failure to enforce is not a waiver.
• Assignment: Users may not assign rights without GTN’s consent; GTN may assign to an affiliate or successor.
• Entire Agreement: These T&Cs, Booking confirmations, and incorporated policies constitute the entire agreement.
• Notices: Via email or in-app notification to the contact provided at registration.

Placeholders like [insert] and bracketed time/fee values should be customised before publishing.

Privacy Policy

Last Updated: 22/4/2025

1. Information We Collect

• User Information: We collect name, contact information, email, and account preferences when you register or interact with our platform.
• Driver Information: Drivers are required to provide identification, vehicle details, and bank/payment account information.
• Location Data: We collect real-time geographic location data from drivers and passengers for transport booking, trip tracking, and navigation purposes. This may come from GPS, mobile signals, or browser-based geolocation.
• Usage Data: We log platform activity such as pages visited, click behavior, IP address, browser type, and referral sources.
• Device Information: We may collect technical data from your device, such as device type, operating system, and screen resolution.

2. How We Use Information

• Service Delivery: To provide transport booking services and real-time location tracking between users.
• Communication: To notify users about booking updates, platform announcements, and support-related matters.
• Platform Improvement: To analyze user behavior and enhance our user interface, features, and reliability.
• Location-Based Services:
  • Facilitate accurate pickups and drop-offs.
  • Match passengers and drivers efficiently.
  • Support safety and route optimization features.

3. Sharing and Disclosure

• Ride Coordination: We share necessary booking details between drivers and passengers (e.g., name, phone, pickup address).
• Legal Compliance: We may share data with regulators, law enforcement, or legal authorities if required.
• Third-Party Services: Payment processors, analytics providers, and cloud storage services may receive relevant data under strict confidentiality terms.

4. Data Security

• We use industry-standard encryption, secure data storage, and access controls to protect your information.
• Our team follows best practices to prevent unauthorized access, misuse, or alteration of personal data.

5. User Control and Choices

• You may update your personal information through your account settings.
• You can opt out of receiving promotional messages but will still receive essential booking or account notifications.
• Location Permissions: You can manage location sharing through your device or browser settings. Disabling location access may limit your ability to use our transport features.

6. Cookies and Similar Technologies

Our platform uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver personalized content and services.

• What Are Cookies: Cookies are small data files stored on your device when you visit a website. They help us remember your preferences and understand user behavior.
• Types of Cookies We Use:
  • Essential Cookies: Necessary for basic site functionality, such as secure login or form submission.
  • Analytical Cookies: Help us understand how users interact with our platform (e.g., Google Analytics).
  • Functional Cookies: Allow us to remember choices you make, such as language or region preferences.
  • Marketing Cookies: May be used to deliver personalized ads or track ad performance if applicable.
• Your Choices: You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
• Third-Party Cookies: We may use third-party services that set their own cookies to provide features such as embedded maps or external logins.

By continuing to use our platform, you consent to our use of cookies as described above.

7. Policy Updates

We may update this Privacy Policy periodically. Users will be notified of significant changes through the platform or via email.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: support@gthgo.com.

EWallet Credit & Top Up

Last Updated: 22/4/2025

1. EWallet Overview

• Top-up via approved payment gateways.
• Use Credit to pay for fare (passenger) or task-related charges (driver).
• Eligible driver claims can be credited and withdrawn.

2. Top-Up Terms

• Top-ups are non-transferable and final.
• Minimum/maximum limits may apply and are subject to fraud checks.

3. Credit Usage

• Passengers use Credit for fare payment.
• Drivers use Credit for task charges, bids, and commissions.

4. Claims & Withdrawals

• Claims credited to EWallet can be withdrawn to a registered bank account.
• Withdrawals require verification and may incur admin fees.

5. Refund Policy

• Unused Credit under 6 months may be refunded, pending verification.
• Service charges may apply. Refunds go to original method or verified bank.

6. Account Suspension

• We may freeze or forfeit credits if fraud or violations are detected.

7. No Interest

• Credit is not interest-bearing or covered under financial deposit insurance.

8. Modifications

• Terms may change and users will be notified appropriately.

9. Support

For issues or refund requests, contact us at: support@gthgo.com

Contact Us

If you have any questions, concerns, or feedback about our policies, feel free to contact us via:

• Email: support@gthgo.com